Technical Issues
Why did I get a "Site Not Responding" or "Page Cannot Be Displayed" message?
This message is displayed in rare instances when we have a server that is temporarily unavailable. As this situation usually corrects itself within minutes, we ask that you please be patient and try the survey again.
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Why did I get an "Invalid Session" message?
When you are inactive for an extended amount of time (this depends on the survey you are taking, but it is usually 45 minutes), the system marks you as having expired. If you eventually try to keep taking the survey, you will receive an "Invalid Session" page.

If you receive this message and you were never inactive, please contact us and our technical support team will trace the problem as quickly as possible.
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Why did I get a "Page Not Found" or "Invalid Link" message?
If you received a "Page Not Found" or "Invalid Link" error, the link you attempted to use is incorrect or missing a piece of information. Please try the link again by copying it in its entirety and pasting it into the address bar of Internet Explorer. If you receive the same error, please immediately contact the company that invited you to our survey.
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It takes forever for your pages to load, and sometimes they don't load at all. / Sometimes I click on the "Next" button and nothing happens.
In rare cases when our servers are overloaded, it can take an extended period of time for the next page of a survey to load, and in even rarer instances, the page will not load at all. Generally, even under heavy traffic the pages should eventually respond. If they don’t, database errors are automatically sent to the technical support team so the situation can be corrected as soon as possible.
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How do I enable cookies?
You can easily enable and disable cookies in your browser. In Microsoft Internet Explorer click on the Tools menu, and select Internet Options. Click on the Privacy tab and set the slider-bar under Settings to Medium. This should enable cookies for our site and allow you to access our system.
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I have cookies enabled, but your site is still telling me they aren't.
To correct this, please verify that the entry link to the survey is correct. If this problem persists, all browser windows should be closed and a new window should then be used to re-enter the survey.
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The video won’t load/play.
This can be a result of low bandwidth, a survey programming error, a rare condition where JavaScript code failed to start the video, or one of several other possible problems, including a Windows DRM licensing issue. We're sorry for the inconvenience, and ask that you please contact us so that we may trace the problem and fix it as quickly as possible.
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Are you Mac compatible?
At this time, most of our surveys are only available using Internet Explorer and Firefox browsers. We do not support Safari yet, but if you use a Mac, you should be able to take most of our surveys with Firefox.
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Why aren’t you Firefox compatible?
At this time, most of our surveys are only available using Internet Explorer on Windows 98 or higher because we use Windows DRM (Digital Rights Management) security on most videos. Whenever possible, we have surveys that are Firefox compatible. If you are on Windows 98 or higher, have Internet Explorer, but use Mozilla's Firefox, there is a Firefox add-on that you can download and install called ""IE Tab."" This extension can open and embed Internet Explorer in a Firefox tab when specified, allowing you to participate in our surveys while still using Firefox. To download and install this feature, please click here to go to Mozilla's Firefox Add-ons page or click here to go to the Official Page for the IE Tab extension. Once this is properly installed, you can right click on a link and select "Open Link in IE Tab" to view the page correctly.
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What are the technical requirements to take your surveys?
Basic Requirements for any survey
-JavaScript and Cookies enabled
-Flash v8 or higher

Basic requirements for IE-only surveys
-Windows 98/2000/XP/Vista
-Internet Explorer 5 or higher
-JavaScript and Cookies enabled

Additional requirements for surveys using secure video (IE-only)
-Windows Media Player 7 or higher
-The ability to hear audio on your computer through speakers or headphones.

Other requirements
You may be required to install additional plug-ins (such as Flash) for some of our specialized surveys.
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Your surveys never work for me.
Our surveys may not be working for you for a variety of reasons. First please check that you meet our technical requirements.

If this doesn't resolve your issue, please give us as much detail as possible about the problems you are encountering when you try to access our surveys so we can better troubleshoot your problem.
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I tried to take a survey and it told me I didn't qualify even though I didn't answer any questions.
This can happen if you've attempted to access a survey that is already full, if all other available surveys in our system are full, or if you are trying to take the same survey again. Thank you for your willingness to participate, and please be sure to keep an eye out for our next survey invitation!
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Why did I get a message telling me that "there are no surveys available at this time"?
We do our best to always have surveys available, but sometimes this is not possible. If you receive this message, please try back in a few days as we should have more surveys available then.

Thank you for your interest in sharing your opinion!
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A button, box, or other piece of the survey was missing.
If a button, box, or other piece of the survey is obviously missing, this is a programming error and we ask that you email us, copying and pasting the full URL shown in the address bar into the message body, so that we can investigate and correct the problem as quickly as possible.
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What are cookies?
A cookie is a small text file used to store bits and pieces of information. Many websites use cookies to improve the overall user experience. Please know that we do not use cookies to store information that would violate a user's privacy.
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